Effective Date: 27/09/2025

Last Updated: 27/11/2025

At The Clutch (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable Sri Lankan laws, including the Personal Data Protection Act, No. 9 of 2022 (PDPA).

1. Information We Collect

We may collect:

  • Personal Details: Name, email, phone, billing/shipping address.
  • Payment Information: Processed securely through third-party gateways (we do not store card details).
  • Technical Data: IP address, device details, and browsing activity.
  • Cookies & Tracking: To enhance your shopping experience and for analytics.

2. How We Use Your Data

We use your information to:

  • Process and deliver your orders.
  • Communicate updates, offers, and promotions.
  • Improve our services, website, and customer experience.
  • Prevent fraud and ensure compliance with legal obligations in Sri Lanka.

3. Data Sharing & Disclosure

We do not sell personal data. We may share it only with:

  • Service Providers: Payment processors, delivery partners, IT providers.
  • Legal Authorities: If required under Sri Lankan law.
  • Business Transfers: In case of merger, acquisition, or restructuring.

4. Data Security

We use reasonable technical and organizational measures to safeguard your personal data. However, no system is fully secure.

5. Your Rights

Under Sri Lankan law, you have the right to:

  • Access, correct, or update your data.
  • Request deletion of your data, subject to legal obligations.
  • Withdraw consent for marketing communications.

To exercise these rights, contact us at business@theclutch.lk

6. Cookies

Cookies help us improve your shopping experience. You can disable them in your browser, but some features may not function properly.

7. Third-Party Links

We are not responsible for the privacy practices of third-party sites linked on our website.

8. Updates to Privacy Policy

We may update this policy to reflect changes in laws or business practices. The revised version will be posted on this page.

9. Contact Us

For privacy-related concerns, reach us at:

Email: info@theclutch.lk

Phone: +94 76 66 95 474

Address: Colombo, Sri Lanka